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Returns and Exchanges

STANDARD RETURN POLICY

Broadway Shoe Repair offers refund, exchange or store credit within 30 days of original purchase date* (with the exception of sale items - see below) returns for refund must be accompanied by original receipt and original method of payment. Credit is issued for original purchase amount only. Store credit does not expire. Items must be unworn, untreated, and in their original condition and with tags attached. Items that do not arrive in "new" or "unworn" condition may be subject to a restocking fee determined by us depending on the condition of the item. All sale items are final sale - no returns or exchanges.

*Note that previously exchanged items are not eligible for return for full refund.

Refunds must be processed back to original method of payment.

 

CHRISTMAS RETURN POLICY

Returns for refund of product purchased between November 1 and December 24 will be treated in accordance with our standard 30 day return policy. However, the exchange or store credit policy will be adjusted to January 15 OR 30 days, whichever is later to allow for gifts purchased in early November to be exchanged.

A gift receipt or the original receipt are required in order for items to be exchanged. Returns for refund will only be accepted with original receipt and payment method. Please provide gift receipts when giving gifts!

 

RETURN POLICY FOR ONLINE PURCHASES

Broadway Shoe Repair offers refund, exchange or store credit within 30 days of original shipping date* (with the exception of sale items - see below) returns for refund must be accompanied by original order confirmation or packing slip. Items must be untreated, unworn and in their original condition and with tags attached. Credit is issued for original purchase amount excluding shipping charges. Store credit does not expire. All sale items and socks are final sale - no returns or exchanges.

*Note that previously exchanged items are not eligible for return for full refund.

All items will be inspected upon return and items that are not in new condition will not be eligible for exchange. Items that do not arrive in "new" or "unworn" condition may be subject to a restocking fee determined by us depending on the condition of the item. Circumstances that may warrant a restocking fee are items that require cleaning or repair due to signs of wear (beyond normal wear from trying on) or have abnormal amounts of hair on them. Items will be disqualified from return if they are scented with perfumes/cologne, have visible stains or have been treated, etc.

In the event that an item from an original online order does not reach the point of fulfillment due to the fact it is unavailable the customer will be contacted and the item will be refunded to the original method of payment. Unless the customer would rather a different item in exchange.

ONLINE RETURN IN STORE

We can also accept returns of online purchases in-store. The same policy as above applies to these returns. Be sure to bring your original order confirmation or packing slip.

Any returns eligible for refund (within the 30 day limit) will be processed in-store back to original method of payment through our online system. Please allow 3 business days for the refund to appear back on your statement.


RETURN OR EXCHANGE THROUGH MAIL

Return is available through mail or in-store at 638 Broadway Avenue in Saskatoon. Any online return through mail must adhere to the above return policy for online purchases.

All shipping costs to return items must be paid by the customer and original shipping charges are non-refundable. If you choose to exchange items, Broadway Shoe Repair will cover the cost to send you the replacement items.

All online exchanges are approved at the discretion of Broadway Shoe Repair and cannot be accepted without a completed Online Order Form. Please print the Online Order Return Form found at the bottom of this page and include it in the package with your returning item(s).

We do not offer compensation of items lost or damaged in return shipping to our facility so we recommend that you choose a shipping option with tracking when returning items.

Please allow up to 3 business days for your exchange to be processed once it arrives at our facility.

If a customer requests an item be exchanged for a new item and that new item is unavailable, the customer will be contacted to choose whether they would like a refund or store credit.

Feel free to contact us at returns@broadwayshoerepair.com before returning your item to determine if we can process your exchange.

If you would like a consultation for our sizing, please email us at customersupport@broadwayshoerepair.com and we will be happy to assist you in getting the right size. We understand that sizing between brands can fit and feel differently, so please feel free to reach out with your questions or concerns.

Broadway Shoe Repair wants you to be completely satisfied. We want to provide the best service and the best product.

ONLINE RETURN SHIPPING FORM